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Refund Policy

Refund & Cancellation Policy

Effective Date: 10/10/2026

Thank you for choosing AYURVAD, a brand of S G Safety Corporation. We are committed to providing quality Naturopathy and Shirodhara equipment and ensuring a smooth shopping experience for our customers.

This Refund & Cancellation Policy explains the terms applicable to product cancellations, returns, replacements, and refunds for purchases made through our website.

1. Order Cancellation

Customers may request cancellation of an order before the product has been dispatched.

To request cancellation, please contact us as soon as possible with your order number and registered contact details.

Once an order has been dispatched, cancellation may not be possible. In such cases, the applicable return policy will apply.

If an eligible cancellation is approved, the amount paid will be refunded through the original payment method or another appropriate method, subject to applicable payment processing timelines.

2. Return & Replacement

We accept returns or replacements only in cases where the product:

  1. Has been received in a damaged condition.
  2. Is defective or does not function as intended.
  3. Is materially different from the product ordered.
  4. Has missing essential components or accessories.

The customer must notify us within [7] days of delivery for eligible return or replacement requests.

The product may be required to be returned in its original packaging, along with accessories, manuals, invoices, and other items supplied with the product.

3. Products Damaged During Delivery

Customers are requested to inspect the package and product carefully upon delivery.

If the package or product appears damaged, please take photographs or videos of the packaging and product and contact us as soon as possible.

For products damaged during transportation, we may request photographs, videos, packaging details, or other information to assess the claim.

After verification, we may offer an appropriate solution, which may include replacement, repair, or refund, depending on the circumstances and availability of the product.

4. Non-Returnable Situations

A return, replacement, or refund may not be accepted if:

  1. The product has been used improperly or negligently.
  2. Damage has occurred due to incorrect installation, operation, handling, or maintenance.
  3. The product has been modified, altered, or repaired by an unauthorized person.
  4. The product has physical damage caused after delivery.
  5. The customer is unable to provide reasonable proof of the claimed issue.
  6. The return request is made after the applicable return period.
  7. Accessories, components, packaging, or other supplied items are missing.
  8. The product is returned without prior approval from AYURVAD.

5. Refund Process

Once a return or refund request is approved, the refund will be initiated after the returned product has been received and inspected, where applicable.

Approved refunds will generally be processed through the original payment method.

The time taken for the refund to reflect in your account may depend on your bank, card issuer, payment gateway, or other financial institution.

6. Shipping Charges

Shipping charges may be treated differently depending on the reason for the return.

Where the return is due to a confirmed manufacturing defect, incorrect product, or damage during delivery, AYURVAD may bear the applicable return shipping costs, subject to verification.

Where a return is requested for reasons not attributable to AYURVAD, shipping and other applicable costs may be deducted from the refundable amount or may be borne by the customer.

7. Exchange / Replacement

Where a replacement is approved, we will make reasonable efforts to provide the same product.

If the same product is unavailable, we may provide an alternative solution, refund, or other appropriate option after discussing the matter with the customer.

8. Warranty

Some AYURVAD products may be covered by a specific product warranty.

Warranty terms, duration, exclusions, and service conditions may vary by product. Customers should refer to the warranty information provided with the respective product.

This Refund & Cancellation Policy does not replace or modify any specific warranty terms applicable to a product.

9. How to Request a Refund, Return or Replacement

To request a return, replacement, cancellation, or refund, please contact us with:

  1. Order number
  2. Customer name
  3. Registered mobile number or email address
  4. Product name
  5. Reason for the request
  6. Photographs/videos, where relevant

Contact Us

S G Safety Corporation

Brand: AYURVAD

Founder: Mr. Nikunj Panchal

Address: Sadhuram Estate, Nr, Haridham Mandir, Sokhda, Vadodara (Guj) 391745

Phone: 7698241966

Email: info@sgsafetyindia.com

10. Policy Updates

AYURVAD reserves the right to modify or update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with the updated Effective Date.

Our Commitment

At AYURVAD, we value our customers and aim to provide quality products and dependable service. We encourage customers to contact us whenever they experience an issue with their order so that we can work towards a fair and appropriate resolution.